PAIA MANUAL - PROMOTION OF ACCESS TO INFORMATION ACT
Prepared in terms of Section 17 of PAIA, Act 2 of 2000 and Section 17 of POPIA, Act 4 of 2013
Last Updated: 25 September 2026
1. INTRODUCTION
DOMAINSILO (PTY) LTD trading as AUTOHUNT.CO.ZA is a private online vehicle marketplace that facilitates the listing and sale of vehicles in South Africa. This manual is prepared in accordance with the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA).
2. COMPANY DETAILS
| Item | Details |
|---|
| Company Name | Domainsilo (Pty) Ltd t/a Autohunt.co.za |
| Website | www.autohunt.co.za |
| Email for PAIA Requests | [email protected] / [email protected] |
| Physical Address | Pretoria, Gauteng, South Africa |
| Information Officer | Talifhani Meetsi |
| Regulator | Information Regulator South Africa - [email protected] |
3. PURPOSE OF PAIA MANUAL
This manual is to assist requesters with procedures to request access to information / records held by AutoHunt and to understand our data processing activities.
4. GUIDE ON HOW TO USE PAIA - Section 10
The Information Regulator has published a guide in terms of Section 10 of PAIA. Guide available at: https://www.justice.gov.za/inforeg/ or contact:
The Information Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Tel: 010 023 5200 | Email: [email protected]
5. CATEGORIES OF RECORDS HELD
5.1 Automatically Available - No PAIA Request Needed:
- Website Terms, Privacy Policy, Listing Rules, PAIA Manual
- Vehicle listings publicly displayed
- Marketing brochures, pricing
5.2 Records that may be requested via PAIA:
| Category | Description |
|---|
| Company Records | Registration docs, MOI, financials, tax records |
| User Records | User registration, verification documents (ID, License), enquiry logs, seller reports |
| Vehicle Records | Listing history, ownership verification, reports, boost payments |
| Personnel Records | Employment contracts (if applicable) |
| Third Party Records | Service provider contracts, hosting, payment gateways |
6. PROCESSING OF PERSONAL INFORMATION - POPIA Section 17
6.1 Purpose of Processing:
- To provide online vehicle marketplace services
- To verify identity of sellers (FICA compliance - prevent fraud / cloned cars)
- To facilitate communication between buyers and sellers
- To process paid services (Featured, Sponsored, Boost)
- To comply with legal obligations and prevent fraud
- To improve website and marketing
6.2 Categories of Data Subjects:
Buyers, Sellers (Private & Dealers), Website Visitors, Employees
6.3 Categories of Personal Information:
| Data Subject | Information Processed |
|---|
| Seller | Name, Surname, Cell, Email, ID Number (from ID doc), Physical Address, Dealer License, Profile Photo, Vehicle Ownership |
| Buyer / Visitor | Name, Cell, Email, Enquiry content, IP address, Device info, Page views |
| Vehicle Owner | Registration papers (if uploaded), VIN (blurred on site) |
6.4 Recipients:
Admin staff, hosting provider (Hostinger / VPS), Google Analytics, Payment provider (Paystack/PayFast), Law enforcement if required by law.
6.5 Cross-border transfers:
Data may be stored on servers outside SA (e.g., Cloudflare, Google). We ensure adequate protection per POPIA.
6.6 Security Measures:
SSL encryption, password hashing, access control, plate blurring technology, server firewall (UFW), limited admin access.
7. GROUNDS FOR REFUSAL
We may refuse access to records on grounds of: Protection of third party personal information, commercial confidentiality, safety of individuals, legal privilege, and information that would unreasonably disclose another's private data.
8. HOW TO REQUEST ACCESS
- Complete Form 2 (PAIA Request Form) - available from Information Regulator website.
- Email to [email protected] with: Full names, contact details, description of record, right you are exercising, preferred form of access.
- Pay request fee of R50 (if applicable) and access fee.
- We will respond within 30 days.
9. REMEDIES
If request is refused, you may lodge complaint to Information Regulator or apply to court within 180 days.
10. AVAILABILITY OF MANUAL
This manual is available on www.autohunt.co.za/paia.php and at our offices on request.
AUTOHUNT LISTING RULES & PROHIBITED CONDUCT
Effective Date: 25 September 2026 - All sellers must comply
1. WHO CAN LIST
- Must be 18+ years old
- Must own vehicle or have written mandate to sell (dealer)
- Must provide valid SA ID and proof that vehicle is not stolen (Natis / RC1 if requested)
2. ACCURATE LISTING REQUIREMENTS
- No Cloned Cars: Number plate must be visible for admin verification but will be blurred for public (our system does auto blur)
- Price must be actual cash price in ZAR, no "From R..." or misleading R1 prices
- Mileage must be true, no clocking. If unknown, state "Unknown"
- Accident history must be disclosed if vehicle was Code 2, 3, 4
- Photos must be of actual vehicle being sold, not stock images from Google
- Max 15 photos per car, max 5MB each
3. PROHIBITED VEHICLES & CONTENT
- Stolen, hijacked, or vehicles with tampered VIN / Engine numbers
- Vehicles without registration papers
- Scam listings: demanding deposit before viewing, asking buyer to pay via eWallet / gift cards
- Duplicate listings of same vehicle to spam search results - will be deleted
- Offensive language, pornographic images inside cars, weapons in photos
- Listing of number plates for sale without car (not allowed)
4. FEES & BOOST
- Free plan: 3 active listings max
- Featured (R99) and Sponsored (R149) are non-refundable once activated, even if car sells same day
- Boost campaigns: Budget spent on Google/Facebook Ads. AutoHunt does not guarantee leads or sales
- We reserve right to remove Featured status if listing violates rules
5. SELLER CONDUCT
- Must respond to buyer enquiries within 48 hours
- Must not abuse buyer personal data (POPIA). You may only use buyer phone/email for that specific car enquiry
- No discrimination based on race, gender, religion when selling
- If car is sold, mark as SOLD within 24 hours or delete
6. VERIFICATION & ENFORCEMENT
- We verify ID and Dealer License manually within 24-48 hours
- We can Block: Account cannot login - for fraud, cloned cars, repeated fake listings
- We can Deactivate: Listings hidden - for non-payment, pending verification, suspected fraud
- We can Delete: Permanent removal of seller + all cars - for confirmed stolen cars, scams, 3+ violations
- Appeals: Email [email protected] within 7 days with proof
7. BUYER DISCLAIMER
AutoHunt is a venue only. We do not own vehicles, we do not guarantee condition, roadworthy, or ownership. Buyer must verify vehicle at traffic department, do police clearance, test drive, and check for outstanding finance. AutoHunt not liable for loss due to private transactions.
8. REPORTING
If you see suspicious listing: Use REPORT button on car page or email [email protected] with car ID and reason.
By listing on AutoHunt.co.za you agree to PAIA Manual, Privacy Policy, and these Listing Rules.
